In case of not being able to use the facility for any of the following reasons: rain (only paid pitches/courts), maintenance works, damages or because it has been booked by the Sports Service, the reservation can be compensated with another reservation in the same conditions or you may request the refund of the reservation fee in the case of paid reservations, under the following conditions:
1.-The reservation can be compensated by another reservation in the same conditions by contacting any sports buildings within 48 hours.
2.-In the case of paid reservations, you may request a refund of the reservation fee. Please request the refund to the Sports Service through Policonsulta.
3.-If compensation of a paid pitch/courts is requested for another in equal conditions and the new reservation can not be used; only a new compensation can be requested.